When trying to create an Outlook profile or connecting to a Microsoft Office 365 mailbox, you may see following to messages
- “trying to connect…”
- “The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.” (This message will display when you cancel the credentials prompt).
This problem usually occurs when you have set the value of “Logon network security” setting on the Security tab of the Microsoft Exchange dialog box to something other than Anonymous Authentication. In order to fix this issue, you can follow the information provided below.
Steps to Fix “Outlook Keeps Asking for Password” Issue
When using an older version of Outlook, you will need to change the Login network security setting to Anonymous Authentication to overcome this issue. To do this, follow the instructions provided below.
- Start by exiting from Microsoft Outlook and go to the Control Panel section on your computer.
- Once you are in the Control Panel section, you will need to do one of the following:
- For Windows 8, you will need to swipe in from the right side to expand the charms. Then, tap or click on the Search option, and enter the Control Panel in the search box. Alternatively, you can enter the Control Panel at the Start screen and then click or tap on the Control Panel option in the search result.
- For Windows 10, 8.1, and Windows 7, you will need to click on the Start option and enter Control Panel in the search box, then press Enter key on your keyboard.
- Next, you will need to located and double-click on the Mail option in the Control Panel section.
- Then, you will need to click on the Show Profiles option in the Mail section, select your Outlook profile, and click on the Properties
- After that, click E-mail Accounts, select your email account, and then click on the Change
- Now, go to the Change Account dialog box and click on the More Settings
- Next, go to the Microsoft Exchange dialog box and select the Security
- Then, you will need to select Anonymous Authentication on the Login network security list, and then click on the OK
- After that, click on the Next button, then on the Finish button, and then on the Close option on the Account Settings dialog box.
- Finally, click on the Close option on the Mail Setup dialog box, and then click on the OK button to close the Mail control panel.
So, this is how you can fix the “Outlook keeps asking for a password when trying to connect Office 365” on your system. For any further issue you can Dial the helpline phone number of Outlook email to fix your Outlook account issue.