The latest version of Skype application is available for desktop, mobile, tablet and iOS based devices too. It is one of the promising communication apps which you can use for various manners of communication. We have found that some users are frequently facing the sign in issues with it. We have collected all the common sign in issues and their respective solutions for Skype users.
- Are you connected to the internet?
The first step is to check your internet connection when you get any error while signing in. This is really needed as sometimes we lost the internet connection and it creates problems. You can check it by browsing some websites as www.skype.com and www.microsoft.com. If you find some issue with the internet then contact your ISP immediately
- Is Skype experiencing any issues?
When you have proper connectivity with internet and still there is some issue with Skype sign in; you need to check with Skype’s Heartbeat blog. Here you can check whether Skype is experiencing any issue with it or not
- Can you get to the sign-in screen?
If you are able to get to the sign in screen, then you can skip this step and move further else you should try uninstalling and then reinstalling the Skype application, if you are using
- Are your username and password correct?
Sometimes users are sure that they are using the correct combination of the Skype user name and password, but that could be incorrect. You have to make sure that it is a correct combination; and test it one Skype for web by clicking on this link https://web.skype.com/
- Is your computer up-to-date?
Skype is an advanced application and this requires a basic minimum system requirement which includes hardware and software too. If you are not using the correct one, then you have to update your computer system
- Have you tried deleting the shared.xml file?
You should understand that Skype has a configuration file called shared.xml; if someone accidentally or mistakenly deleted this file then you might find some error while signing in to your Skype account
- Check what is stopping Skype from connecting
This is one of the rare cases when your Skype application is blocked due to some Firewall or antivirus software. You need to check whether you are using any Firewall for security is blocking Skype to upload or not. In fact, some proxy server creates problem while signing with the Skype account.